User Evaluation Report

Brief Description of User

For Usability Evaluation of ReminderPro Android Mobile Application we have taken two different type of users that are using mobile applications in their life, one with more computer skills and have developing skills in mobile side and other on with normal mobile phone user experience. The one who is having more computer skills we called as the technical user and other one with normal mobile phone user experience we named as non-technical user.

As the non-technical user, we interviewed one of undergraduate student of Colombo Academy of Hospitality Management (CAHM), and the user is frequently using Android mobile platform. But this is the first time using ReminderPro Android Application.

As the technical user we also interviewed a one of our friend who use to create mobile application using Android platform and using Android mobile platform daily with higher skills. This was the first time of user that dealing with our ReminderPro Android Application.

Process Overview

1. Add new event
 Select birthday or anniversary
2. Selecting event
 How do you feel about this page?
3. Edit event
 What do you think about this page?
4. Make suggestions
5. Make a call
6. Make new message
7. Delete event
 What do you feel about the layout?
8. Ask for changes
9. Go to Birthday page.
10. Go to Anniversaries page.
11. Go to Settings.
12. Go to About Us page.

Paper Prototype - Technical User Review Transcript

As the technical user we also interviewed a one of our friend who use to create mobile application using Android platform and using Android mobile platform daily with higher skills. This was the first time of user that dealing with our ReminderPro Android Application.

Transcript for 2nd paper prototype 1


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Interviewer: Ok Ashan go to ReminderPro Application (00:12-:00:15) 100
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Interviewer: Now please add a new event(00:21-00.26) 102
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Interviewer: Set a date, press edit (00:46-00:48) 104
User: (Get some time to think) 105
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Interviewer: Click Set(00:58-00:59) 107
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Interviewer: Now add the event you added.(01:06-01:08) 109
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Interviewer: Now please to, please go to the event you added.(01:16-01:21) 111
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Interviewer: Now Ashan try to make a call (01:24-01.30) 113
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Interviewer: End the call (01:32-01:35) 115
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Interviewer: Now create SMS (01:38-01:40) 117
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Interviewer: Set a message.(01:46-01:49) 119
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Interviewer: Click Send , this one(01:50-01:58) 121
User: (Get some time to think) 122
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Interviewer: Now go back please.(02:01-02:03) 124
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Interviewer: Now go to settings (02:07-02:11) 126
User: (make fast movement towards the settings button without wasting time) 127
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User: In here this is not suitable for this ahh…mm(02:17-02:21) 129
Interviwer: You mean the color..?(02:22-02:23) 130
User: I mean the color, this is not good for this app.(02:24-02:26)
Page 8 of 13
Interviewer: What color do you suggest..?(02:27) 132
User: I suggest,ahh this have to….this have to paint like this color(02:28-02:36) 133
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Interviewer: Now please schedule a message. (02:42-02:44) 135
User: Scheduled. (02:54-02:55) 136
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Interviewer: Now edit the event (02:59-03:00) 138
User: (Think a little time and tap on edit) 139
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Interviewer: Change the name,ahh and click update (03:10-03:12) 141
User: ok 142
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Interviewer: Now delete the event.(03:18-03:20) 144
User: (Think little time and go to the settings and tap on delete) 145
In here,ahh I can’t see a confirmation for the event I previously added. You have to create that(03:40-03:47) 146
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User: And ther is, this is not beautiful and not attractive for this app. You have to color ahh blue or some thing like that(03:58-04:02) 148
Interviewer: You mean same color..?(04:03) 149
User: Yeah. And this, this numbers are not important for this app.(04:09-04:15) 150
Interviewer: You mean you can’t understand what is….. 151
User: I mean I can understand, I also can’t understand what is this…(04:17-04:21) 152
Interviewer: ok. 153
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Interviewer: Now go to tomorrow, this month (04:27-04:30) 155
User: ok, 156
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Interviewer: Now try to go to birthdays. 158
User: ok, 159
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User: In here , in this window, this birthday icons are not important for this… 161
Interviewer: you mean you already know these are birthdays..? 162
User: yes.(04:57-05:08) 163
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Interviewer: Now scroll between today tomorrow and this month (05:10-05:11) 165
User:
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Interviewer: Now go to anniversaries (05:25-05:26) 169
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Interviewer: now go to today view.(05:40) 171
Interviewer: now go to tomorrow view.(05:41) 172
Interviewer: now go to this month view.(05:45) 173
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Interviewer: Now try to go to settings. Now change the Remind Me On to ahh the day(05:50-06:12) 175
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Interviewer: Now ahh turn on message delivered notification.(06:23-06:25) 177
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Interviewer: Ok now ahh, try to go to about(06:23) 179
User: In here these text has to be justify.(06:47-06:49) 180
Interviewer: Ok. 181
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Interviewer: Ok. Now go to all (06:50-06:52) 183
User : Ok In here this white space is very big. To this white space you have to add a picture or watermark (07:00-07:19) 184
Interviewer: ok. Now go to home. 185
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Interviewer: Thank you.

Paper Prototype - Non Technical User Review Transcript

As the non-technical user, we interviewed one of undergraduate student of Colombo Academy of Hospitality Management (CAHM), and the user is frequently using Android mobile platform. But this is the first time using ReminderPro Android Application


Transcript for 1st paper prototype

Interviewer: hi Now we are going to do paper prototype for ReminderPro Android Mobile application, first you have to go to the 1 mobile application.(00:19 – 00:23) 2
User: Ok, I will click on Application Icon.(00:24 – 00:25) 3
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Interviewer: ok, now please add an event.(00:26-00:28) 5
User: This one? (00:29-00:31) 6
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Interviewer: Add details and click on edit to change the date.(00:34-0:40) 8
User: ok (Got some time to find) 9
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Interviewer: Tap on add button.(00:48-00:50) 11
User: ahhh... ok.(00:54-00:55) 12
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Interviewer: Now make a call.(01:01-01:03) 14
User: mmm….ok(Took some time)(01:04-01:07) 15
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Interviewer: ok, now send a message(01:10-01:13) 17
User: ok (01:14-0114) 18
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Interviewer: Add some test and click send.(01:18-01:19) 20
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Interviewer: Now try to schedule a message to the event you created(01:34-01:35) 22
User: mmm……sorry I can’t find where to schedule a message.. (got some time)(01:36-01:38) 23
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Interviewer: Click here…(01:37-01:38) 25
User: You need to change the color of this drop down, it’s not professional one, (01:39-01:47) 26
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User: ahh is this app doesn’t showing that scheduling notification, it means there aren’t any showing after scheduling is done (02:06-28 02:14)

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User: So you need to change it..ahh so..(02:20-02:22) 31
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Interviewer: Ok, mmm now try to edit the event.(02:24-02:25) 33
User: mm edit..?(02:26-02:27) 34
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Interviewer: yes, You can again click here(02:28) 36
User: ahhh in this edit window it’s also, this is already showing this is add event but the button is showing update. You have to change 37 it.(02:40-02:50) 38
Interviewer: ok, we are going to change it.(02:53) 39
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Interviewer: Now again go to the event(03:00-03:02) 41
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Interviewer: Now try to delete.(03:04) 43
User: This one..? (03:09-03:10) 44
Interviewer: yes. 45
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User: actually this color is very bad.(03:14-03:16) 47
User: Doesn’t it showing a delete notification or any confirmation message..?(03:20-03:23) 48
Interviewer: mm currently it doesn’t showing it(03:24-03:25) 49
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User: now what I’ve to do..?(03:43-03:45) 51
Interviewer: ahh now go to birthdays.(03:46-03:47) 52
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Interviewer: here this is all birthdays. Try to scroll between Today Tomorrow and This month(03:50-03:56) 54
User: Today.(03:57) 55
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Interviewer: Now, if you need to see anniversaries, click here(04:09-04:11) 57
User: mm ok(04:12) 58
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Interviewer :Now click on anniversaries.(04:12-04:14) 60
User: again.. 61
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Interviewer: Scroll between tabs.
Page 6 of 13
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Interviewer: Now to go to settings, ahh you can again click here.(04:33-04:36) 65
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Interviewer: Now change the Remind Me On,(04:46-04:47) 67
User: Actually you need to change these two words “The day before and The day”.these are not professional words. Mm I think you 68 need to change it.(04:48-04:55) 69
Interviewer: Ok now try to go to About.(05:05-05:09) 70
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User: Yoy mean using this side bar..? mmm in this window you need to justify, do justification to the text ReminderPro and it’s 72 about(05:10-05:30) 73
Interviewer: Ok.(05:34) 74
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Interviewer: ok now go to home screen. 76
Interviewer: Thank you for helping us to do this review.